Shipping, Returns & Exchanges Policy

Our Commitment to Intentional Creation

At The Spanglish Society, every item is made-to-order, crafted especially for you once your order is placed. This approach takes a little more time, but it allows us to reduce waste and offer something truly intentional. Because meaningful things are worth waiting for, we ask that you choose your items thoughtfully before completing your purchase.

1. All Sales Are Final

Because each piece is exclusively made-to-order just for you, all sales are final.

  • No Returns or Exchanges: We do not accept returns, process exchanges, or issue refunds for reasons such as ordering the wrong size, selecting the incorrect color, changing your mind, or placing an order by mistake. Please review your cart carefully before checking out.

  • Defective or Damaged Items: The only exception to our final sale policy is if an item arrives defective, damaged during transit, or in poor condition. If this happens, please contact us within 7 days of receiving your order with clear photos of the defect. We will gladly arrange a free replacement/reshipment for you.

2. Order Modifications & Cancellations

Our production team moves quickly to get your items crafted and shipped.

  • Changes Before Production: If you made a mistake regarding a product color, size, or shipping address, please contact us immediately (ideally within 24 hours of placing the order). We can only modify an order if it has not yet entered the fulfillment/production stage.

  • Changes After Production/Fulfillment: Once an item has been printed, customized, or shipped from our facility, no modifications or cancellations can be made under any circumstances.

3.  Shipping & Address Changes

  • Incorrect Addresses Provided by Customer: If you entered an incorrect shipping address, please reach out to us right away. We can update the address only if the order has not yet been shipped.

  • Packages Already in Transit: Once your order has left our facility and is in the hands of the courier, we can no longer make any updates to the shipping details. In this scenario, you must contact the courier directly (using your tracking number) to request an address change or rerouting. Please note that success depends entirely on the courier's policies.

  • Returned to Sender / Refused Packages: If the courier is unable to reroute the package and it is returned to our facility due to an insufficient address, undeliverable location, or because it was refused at delivery, we can reship it to an updated address. However, please be aware that the customer is responsible for the new shipping fee, and the return process to our facility can take approximately 4–6 weeks.